Disney Injury Lawyer

Injured at Walt Disney World, Disney Springs, or a Disney resort in Florida? Here is what you need to know before you speak to anyone from Disney.

Disney Is Not a Neutral Party When You Are Injured

Walt Disney World is the most visited theme park destination in the world. It is also one of the most sophisticated and well-resourced defendants in Florida personal injury litigation. Disney has experienced legal counsel, its own risk management team, and a deep institutional knowledge of how to minimize and defeat injury claims. When you are injured on Disney property, the company begins building a defense the moment the incident is reported.

Every slip and fall, attraction injury, and premises liability claim at Disney goes through a process designed to protect Disney, not to compensate you fairly. Victims who are unfamiliar with how Disney handles these claims routinely accept far less than their case is worth or lose their right to sue entirely by making early mistakes. Alan Sackrin has represented injured Disney visitors for over 40 years and knows exactly how Disney defends these cases and what it takes to win.

The Disney Arbitration Issue: What Every Visitor Needs to Know

In 2024, Disney attempted to use its Disney+ streaming service terms of service to force a wrongful death lawsuit into private arbitration rather than allow the case to proceed before a jury in open court. The case involved the death of a physician at a Disney Springs restaurant after an allergic reaction. Disney argued that because her widower had signed up for a Disney+ free trial years earlier, he had agreed to arbitrate all disputes with any Disney affiliate or subsidiary, including a wrongful death claim arising from a restaurant visit.

After significant national backlash, Disney withdrew its arbitration demand and allowed the case to proceed in court. However, the arbitration clauses that Disney attempted to enforce still exist across Disney platforms, including Disney+, the My Disney Experience app, and park ticket purchase agreements. Any visitor who has ever created a Disney account, purchased park tickets online, or used the My Disney Experience app may have agreed to these terms.

What this means for injury victims:

• If you have a Disney account or Disney+ subscription, Disney may attempt to argue that any dispute must go to private arbitration rather than a Florida court
• Arbitration generally favors large corporations over individual injury victims because it is private, limits discovery, and removes the right to a jury
• The enforceability of these clauses in injury and wrongful death cases remains legally contested
• Whether the arbitration clause applies to your specific situation depends on when you created accounts, what you agreed to, and the specific facts of your case

Alan Sackrin is familiar with the Disney arbitration controversy and its ongoing implications for Florida injury cases. He will evaluate whether any arbitration argument applies to your situation and how to respond to it. This is not a reason to avoid pursuing your claim. It is a reason to retain experienced counsel immediately.

See Alan’s detailed analysis on the injury blog: Case Examples of Successful Disney Injury Lawsuits

You Do Not Have to Live in Florida to File a Disney Injury Claim

The overwhelming majority of Disney injury victims are visitors from other states or other countries. Florida law governs injuries that occur on Florida property regardless of where the victim lives. You do not need to return to Florida to hire an attorney, participate in the legal process, or receive your settlement. Alan Sackrin handles Disney injury cases for clients from all over the United States and internationally.

Practically speaking, Alan can:

• Conduct your initial consultation by phone or video at no charge
• Handle all communication with Disney and their insurance carriers on your behalf
• Gather evidence in Florida, including surveillance footage, incident reports, and maintenance records
• Represent you through the full litigation process, including trial if necessary, without requiring your presence except at deposition and trial if the case reaches that stage
• Resolve most cases through settlement without requiring you to return to Florida at all

Common Disney Injury Claims Alan Handles

• Slip and fall accidents on wet walkways, poolside surfaces, park pathways, resort hotel areas, and Disney Springs
• Trip and fall accidents caused by uneven pavement, loose caulking, storm drains, curb cuts, and obstacles on walkways
• Attraction and ride injuries arising from mechanical failures, improper operator instructions, or inadequate warnings
• Hotel and resort injuries at Disney’s on-property hotels, including pool areas, stairways, and room conditions
• Horseback and trail ride injuries caused by inadequate instruction, failure to warn, or employee negligence
• Food allergy injuries where Disney or a Disney Springs restaurant failed to properly accommodate documented allergies despite assurances
• Wrongful death claims arising from any of the above

What to Do Immediately After a Disney Injury

• Report the injury to Disney cast members and a manager immediately and request a written incident report number
• Photograph the scene, the hazardous condition, and your injuries before leaving the area
• Get names and contact information from any witnesses, including other park visitors
• Seek medical attention the same day, either at the park’s first aid station or at a hospital or urgent care facility
• Do not give a recorded statement to Disney risk management or their representatives
• Do not post about the incident on social media. Disney’s legal team monitors public posts as part of claims defense
• Call Alan Sackrin before you leave Florida or as soon as possible after returning home

Why Disney Injury Cases Are Difficult: Experience Matters

Disney denies liability in the majority of injury claims. When Disney denies a claim, the only path to compensation is filing a lawsuit and potentially going to trial. Most Florida personal injury attorneys do not have experience litigating against Disney. Disney’s legal team is experienced, well-resourced, and knows the weaknesses in most plaintiff cases.

Alan Sackrin is a Board Certified Civil Trial Expert. He tries cases. When Disney denies a claim or makes an inadequate settlement offer, Alan goes to court. That willingness, demonstrated over 750+ lawsuits and 100+ jury verdicts, changes how Disney and their counsel approach settlement negotiations from the beginning of the case.

Frequently Asked Questions: Disney Injury Claims